What you are buying#
Akeda ERP is a cloud system: you pay for access to your workspace for the period you choose. There is no box to buy and nothing to download or install — the service runs on our servers and you open it in a browser.
A subscription covers the plan, the standalone modules connected to it, and the members and storage gigabytes beyond the package. Prices are fixed, in roubles, per workspace, not subject to VAT, and published on the Pricing page: it also shows what each plan includes, the price of a standalone module and the surcharge per member and per gigabyte. The amount on the invoice is calculated from the same prices shown on that page.
How to pay#
The invoice is issued inside the workspace: Settings → Subscription → Invoices and payment. The amount, the list of services, the payer details and the payment purpose are filled in already, and the invoice can be downloaded.
- By card or through SBP. The invoice page has a «Pay by card» button and an SBP QR code. Card details are entered on the payment provider's side: Akeda neither receives nor stores them.
- By bank transfer. An ordinary transfer from a company account using the details on the invoice.
The invoice is issued to the company or sole proprietor you name in the workspace yourself. The taxpayer number (INN) is required: it is how we match your payment in the bank statement.
A card can be saved so that the next period is paid in one action. A saved card is shown in «Invoices and payment» and can be removed at any time.
When access opens#
The service is digital: there is nothing to receive or collect, and access opens in the same workspace you paid from.
- Card and SBP — the payment is confirmed at once: the invoice is closed, the paid period is extended, and work continues the same minute.
- Bank transfer — access opens once the money reaches our account, usually within one or two business days.
The workspace runs in a browser on a computer and on a phone at erp.akeda.ru. Every employee signs in with their own login, and what they see is decided by the role granted to them.
For card and SBP payments a fiscal receipt is sent to the email address you provide.
Trial period#
After registration a workspace gets seven days free, with no card, and every module is open. You do not pay to try the product.
When the trial ends, the workspace and the data stay where they are. Choose a plan and work continues. Until a plan is chosen the workspace stays in read-only mode: the data is visible and can be exported, but cannot be changed.
Where to see the subscription and invoices#
Settings → Subscription shows the current plan and the connected modules, the end of the paid period, and the members and storage in use. If an invoice is unpaid, the same screen carries the warning and the date after which access is limited: access never disappears silently.
The «Invoices and payment» button opens every invoice ever issued — each one can be opened, paid and downloaded.
How to add a module, members and gigabytes#
The subscription is changed in the same section: «Choose a plan», «Connect» next to a standalone module, «Add members» and «Add storage». Before you confirm, the workspace shows what changes and what it costs: the surcharge or the refund for the rest of the paid period, and the price from the next period onwards.
A connected module opens immediately, and an invoice is issued for the surcharge covering the rest of the period. A downgrade — a cheaper plan or a module switched off — takes effect at the end of the paid period, so days already paid for are not lost.
Cancelling and refunds#
You may cancel at any time: write to hello@akeda.ru from the address the workspace is registered to, naming the workspace and the number of the paid invoice. Payment for the remaining full days of the period is returned the same way it arrived: to the same card, the same SBP account or the payer's bank account.
Review times, how the amount is calculated and the cases of a full refund are set out in the terms of service, section «Refunds». The trial period is free, so there is nothing to refund for it.
After cancellation the workspace stays open for viewing and exporting data.
If something goes wrong#
Write to hello@akeda.ru or to Telegram @akeda_erp — we will sort out the payment, the invoice or the access. Seller details are in the terms of service, section «Details».